Refund policy

Return Policy

At Pulse Core Wellness, we want you to be completely satisfied with your recovery and wellness equipment. If an item does not suit your physical routine or recovery preferences, we offer a comprehensive return window. Due to direct skin contact, perspiration absorption, and bio-electronic safety standards, please review our return conditions below carefully.

1. Return Window

Customers have the right to request a return within 30 days from the documented date of delivery. Return requests submitted after this 30-day period will not be accepted.

2. Return Eligibility and Conditions

To qualify for a valid return and subsequent refund, your items must strictly adhere to the following criteria:

  • The EMS device, massage gun, compression boots, or knee brace must be completely unopened, unused, unpowered, and in its original, factory-sealed condition.
  • Personal Care & Bio-Hygienic Standards: For public sanitary and health reasons, adhesive hydrogel EMS electrode pads cannot be returned if their inner protective film or foil blister pouch has been peeled, unsealed, or applied to skin. Wearable compression garments, joint sleeves, and massage nodes must remain 100% free from sweat residue, body oils, skin dander, hair, or liniment odors.
  • All original packaging, molded protective foam inserts, AC/USB charging cables, air hoses, carrying cases, and printed instructional guides must remain fully intact within the box.
  • Items showing signs of skin wear, pulled stitching, depleted hydrogel stickiness, or damaged retail cartons will be strictly rejected during our quality inspection.

3. Return Shipping Costs

The customer is responsible for paying all shipping costs associated with returning their items. Return shipping costs are non-refundable. Due to the high value and electronic battery components of recovery equipment, we recommend using a trackable shipping service and purchasing parcel insurance, as Pulse Core Wellness cannot guarantee receipt of returned items without tracking proof.

4. How to Initiate a Return

  1. Contact our customer support team at support@pulsecorewellness.store within 30 days of delivery. Please include your order number, device model, and reason for return.
  2. Our support team will review your request and provide you with an authorized return warehouse address and specialized packaging instructions.
  3. Do not mail your items back to the address printed on the original shipping label or our corporate office address. Returns sent to unauthorized addresses cannot be processed.

Refund Policy

This Refund Policy details our procedures regarding order cancellations and the financial resolution of authorized returns.

1. Order Cancellations and Modifications

  • If you need to cancel or modify your order (such as changing a compression boot size, device color, or delivery address), contact us immediately at support@pulsecorewellness.store.
  • We enforce a strict 1 - 2 hour cancellation window from the exact time of purchase.
  • Once this window has passed, your order is automatically transmitted to our fulfillment network and cannot be altered or canceled. If you no longer want the items, you will need to wait for delivery and follow our standard Return Policy.

2. Inspection and Approval Process

Once your returned package arrives at our designated facility, our technical quality team will inspect each item to verify compliance with our return conditions (intact factory security seals, spotless perspiration-free components, sealed electrode pouches, full accessories, and undamaged retail box). Following inspection, we will send you an email notifying you whether your refund has been approved or rejected.

3. Refund Timing

If your return is approved, your refund will be processed immediately. The funds will automatically be credited back to your original payment method (e.g., Credit Card, PayPal) within 3 to 10 business days.

4. Delayed or Missing Refunds

If you have received an approval notice but have not seen the credit reflected in your account:

  • Check your bank account or credit card statement again.
  • Contact your bank or financial institution, as processing times vary before funds officially post.
  • If you have completed these steps and still have not received your refund, please contact us at support@pulsecorewellness.store for further assistance.